What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to fund your account. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier
-
1
to process your payment and match it to your account. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and
-
2
detect unusual activity. Cookies help us remember your preferences and keep your session active across pages. We hold this data for as long as your account remains open and for a period after closure as required by applicable law. You can request a copy of the
-
3
data we hold on you, ask us to correct inaccuracies, or request deletion where local law permits. Whether any specific right applies to you depends on your jurisdiction and eligible region. We do not sell your personal data to third parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.