Reference

Terms and Conditions That Govern Your se365 Account

These terms set out the rules between you and se365 when you open an account, make deposits via bKash, Nagad or Rocket, and use any part of the platform.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction

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HOW WE OPERATE

How se365 Handles Your Account Under These Terms

We apply these terms consistently across every account. Here is how the key areas work in practice — from how we verify payments to how you can request a change to your account record.

Payment Verification

When you deposit via bKash, Nagad or Rocket, we match the incoming transfer reference to your account before crediting funds. Mismatched references are held and reviewed before release.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We retain account and transaction records for the period required by applicable regulations. You may request a summary of your account data by contacting support in writing.

Requesting Changes

To update registered account details — including your linked wallet number — submit a request through live chat or email with valid identification. Changes take effect after verification.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team can help. We handle terms-related queries through the channels below — have your account details ready so we can look into your case directly.

Live Chat Open the chat window from your account dashboard for the quickest response on terms or account queries.

Email Support Send a detailed message to our support address for written confirmation of any terms clarification or account decision.

Help Centre Our help centre carries plain-language summaries of key terms sections, searchable by topic.

What These Terms Cover and How They Apply

se365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on se365, you confirm that you meet the eligibility requirements for your region and that you have read and accepted these terms in full. We may update these terms at any time; continued use of your account after a change is posted

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means you accept the revised version. These terms apply to every action you take on the platform — deposits, withdrawals, game participation, and any communication with our support team. Payments processed through bKash, Nagad, and Rocket are subject to both these terms and the individual policies
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of those wallet providers. Where a conflict exists between these terms and a wallet provider's policy, our terms govern your se365 account relationship only; the wallet provider's terms govern your wallet. We reserve the right to suspend or close an account if we find that eligibility
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conditions were not met at registration or have since changed. Availability of the platform depends on local law and eligible regions — it is your responsibility to confirm that accessing se365 is permitted under the laws that apply to you. Nothing in these terms constitutes legal
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advice, and we recommend you seek independent guidance if you are uncertain about your local obligations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work. If yours is not here, live chat or email support can give you a direct answer.

The same terms apply to all accounts, but your eligibility to access the platform depends on local law in your area. Players in Dhaka and elsewhere should confirm that access is permitted under the rules that apply to them.

Send the bKash transaction reference to support via live chat or email. We will match it against incoming transfers and credit your account once verified, usually within one business review cycle.

We post updates to these terms on this page and, where practical, notify you via your registered contact. Continued use of your account after the update date means you accept the revised terms.

Contact support by email with your account details and a written data request. We will provide a summary of your records within the timeframe required by applicable regulations.

Accounts may be suspended if eligibility conditions are not met, if we detect activity that breaches these terms, or if a payment verification issue remains unresolved after contact attempts.

Raise the dispute through email support with a clear description of the decision and why you believe it was applied incorrectly. We will review and respond in writing with our findings.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your se365 Account

How se365 Handles Your Account Under These Terms

Payment Verification

Account Security

Data Retention

Requesting Changes

Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if I deposit via bKash but the funds do not appear in my account?

03 Can se365 change these terms without telling me?

04 How do I request a copy of my account data or transaction history?

05 Under what circumstances can my account be suspended?

06 If I disagree with a decision made under these terms, what can I do?

Terms & Conditions

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